Customer Service

We have a complete customer service department ready to serve your various needs and questions. Feel free to contact us at any time regarding your subscription, your bill, questions about the paper, etc. We want to hear from you and are happy to help.

For your convenience, we have multiple ways in which you can communicate with us. Give us a call at 757-446-9000 or 800-446-2005. Customer service professionals are availableMonday - Friday from 5:30 AM to 5:00 PM, Saturday from 6:30 AM to 10:00 AM, Sunday from 6:00 AM to 10:00 AM, and holidays from 5:30 AM to 10:00 AM.

You can also manage your subscription online. It’s convenient, secure, and available 24/7. You can check your account status, enroll in EZ-Pay, make a subscription payment by credit card or check, request delivery, put in a vacation request, and more. You can also fill out our feedback form.

We also have several branch offices to serve your various needs:

  • Chesapeake 757-222-5200
  • Elizabeth City 252-338-2590
  • Nags Head 252-441-1620
  • Richmond 800-244-4035
  • Suffolk 757-222-5550
  • Virginia Beach 757-222-5100
  • To place a Display ad please contact us:
  • Retail display ads 757-446-2700
  • Elizabeth City 252-338-1872
  • Nags Head 252-441-8531
  • Outside Hampton Roads 800-446-2004
  • PilotOnline 757-446-2727

To place a Classified ad please call 757-622-1455 from 8:30 AM to 5:00 PM Monday through Friday.

You can also visit us at
To place a notice for Celebrations, weddings, anniversaries, birthdays, etc. please call 757-446-2909.